Job Description
**Digital Chat Assistant**:
Are you passionate about helping customers and shaping delightful, efficient support experiences?
Do you thrive in fast-paced, technology-driven environments?
If yes, we're looking for you!
As a Digital Chat Assistant, you'll be the front line for our customers via real-time chat, delivering accurate answers, solving problems, and capturing insights that help us improve our products and services.
**About the Role In this opportunity as a Digital Chat Assistant, you will**:
- Identify lead-generation opportunities during chats and route/tag qualified prospects to the BDR team via Salesforce, following consent and privacy best practices.
- Handle real-time customer chats to resolve product, billing, and account inquiries with empathy and clarity.
- Diagnose issues, provide step-by-step guidance, and escalate complex cases with complete, actionable notes.
- Use our CRM and ticketing tools to log in tools, track SLAs, and m...