Digital Chat Assist

Digital Chat Assist

Are you passionate about the chance to bring your experience to a world‑class company that is market‑leading for both content and technology? If yes, we are looking for you.

Join our team and handle customer inquiries via phone, email, or chat regarding technical issues with the software, hardware, online or electronic products. This includes keeping a clear and active focus on inquiry resolution and ensuring that all the necessary action is taken to resolve a customer's inquiry. Provide service in a professional and courteous manner.

Responsibilities

• Respond to customers' inquiries relating to technical issues with the software, online or electronic products where a variety of issues that are more complex and/or specialized in scope apply. Log and classify all calls and requests for assistance in the call‑tracking database.
• May provide escalation support to junior‑level staff on complex technical escalation...