Digital Customer Experience Programs Manager

Tiger Text · Roma Norte, Ciudad de México, Mexico

Location

Roma Norte

Job Type

Full time

Posted

June 03, 2026

Job Description

transforming the way clinical care teams work and communicate.
TigerConnect is hiring a Digital CX & Lifecycle Systems Manager to scale our digital-first and tech-to-customer programs. You will own customer lifecycle orchestration, in-app customer engagements, and knowledge content operations so customers find exactly what they need, when and where they need it. Your work will drive product adoption, time-to-value, and self-serve resolution across TigerConnect’s customer base.
What You’ll Do
Design and run lifecycle programs in Gainsight CS, including customer journeys, playbooks, health scoring, scorecards, and trigger logic
Own in-app engagements in Gainsight PX, including targeting, progressive guides, release highlights, cross-sell nudges, and experimentation
Operate the AI knowledge content loop by reviewing AI improvement insights, curating and approving AI-generated articles, coaching autoflows, and ...
        

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