Digital Customer Experience Support

Innovate to solve the world's most important challenges
**Digital Customer Experience Support**
Role Overview:
An eCommerce Support team member that handles both internal and external requests related to eCommerce/Portal operations.
This role involves providing timely and effective support to ensure smooth eCommerce/Portal activities.
**Key Responsibilities**:
**Customer Inquiries**:
- Assist customers with order processing, payment issues, and account management.
- Provide information on products, services, and promotions.
- Internal Support:
- Address internal requests from various departments (e.g., marketing, sales, logistics) related to eCommerce/Portal operations.
- Support the eCommerce/Portal team with administrative tasks and data management.
- Issue Tracking and Resolution:
- Log and track all support requests in the ticketing system.
- Work with IT and development teams to resolve technical issues.
- Escalate com...