Digital Customer Service Center Manager, Mobility Aftermarket Division

Are you a natural leader with a passion for people, operational excellence, and customer satisfaction?

As Digital Customer Service Center Manager, you will lead and continuously develop a modern, customer-centric support hub within Bosch Mobility Aftermarket. The role combines operational leadership and digital transformation to deliver an excellent customer experience across multiple support channels while driving process optimization and automation.

You will lead a team of customer support and process experts in an increasingly AI-driven environment, using data, analytics, automation, and digital tools to improve efficiency, response quality, customer satisfaction, and productivity.

The role requires a strong customer-first mindset, analytical thinking, leadership skills, and the ability to drive continuous improvement through digital solutions and operational excellence.

Tasks & Duties:

Operational Lea...