Digital Media Senior Associate - Customer Support (Projects) - Billing

Position Overview

As the Digital Media Senior Associate you will work on external (client/advertiser‑facing) products such as AdWords (Search) and Analytics, providing support to client employees and advertisers directly on campaign performance–related issues. You will receive consults from internal teams and external clients for troubleshooting, ensuring that our ad products work and customers optimize them to deliver desired results.

Position Responsibilities

• Demonstrate effective, clear and professional written and oral communication.
• Provide prompt and efficient service to customers and account managers, appropriately escalating issues and liaising with other departments as required.
• Maintain a positive and professional demeanor, portraying the company favorably and managing sensitive issues effectively.
• Demonstrate excellent time‑management skills, work independently, and use departmental resources, policies and proced...