Digital Operations Manager

Smollan · South Africa, Gauteng, South Africa

Location
South Africa
Job Type
fulltime
Posted
June 25, 2026

Job Description

Oversees the tactical coordination and operational performance of the digital auditing solution. This includes leading the end-to-end execution, operational health, and continuous optimisation of the human-AI feedback loop. Ensures both "Human-in-the-loop" and AI processes consistently meet client Service Level Agreements (SLAs) and deliver high-fidelity data output.


 


Key Deliverables:


Operational Health & IR Performance:


Monitor and report on the accuracy, precision, and recall of the Image Recognition (IR)engine.


Ensure the "Human-in-the-Loop" (QC) process is effectively retraining the model to reduce manual intervention over time.


Mitigate operational risks related to data lag or technical system downtime.


Client SLA & Syndication Management


Oversee the delivery of audit results for multiple external and internal clients simultaneously.


...

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