Location
Manchester
Job Type
Full-time
Posted
May 31, 2026
Job Description
This job is with Munich Re, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Responsibilities:
- Provide timely and efficient support for digital insurance products across multiple platforms
- Diagnose and resolve customer issues related to digital products, collaborating with the development team for complex problems.
- Monitor digital product performance and user feedback to proactively identify and resolve recurring issues.
- Ensuring all data uploads are done on a daily basis across all products.
- Serve as the main point of contact for customers experiencing technical issues with digital products.
- Supporting the Digital Underwriting Lead in delivering new products and applications
- Liaise and escalate to specific line of business underwriting teams when Underwriter referral is required.
- Devel...