Digital Workplace Support Engineer (24-month contract)

Cathay Pacific Airways Limited · Hong Kong, Hong Kong, Hong Kong

Location

Hong Kong

Job Type

Full-time

Posted

June 26, 2026

Job Description

            Role Introduction
Reports to: Digital Workplace Operations Senior Lead
To support the strategic goals of Infrastructure & Operations team and perform design, build and support and corresponding transition, change management, release management, pro-active maintenance and service request to IT infrastructure and platforms.
Key Responsibilities
Install and configure client computer systems
Respond to client IT support requests
Provide customers with step-by-step guidance to resolve technical problems
Follow up on technical queries and provide prompt feedback
Prioritize customer queries and escalate serious technical issues
Provide support with the resolution of operational incidents, and determine the root cause of the problem
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Schedule and actively manage business as usual changes within the IT infrastructure a...
        

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