Dir, Principal Conversation Designer

TIAA is looking for Dir, Principal Conversation Designer to join Experience Design team. The Principal Conversation Design role is responsible for leading the effort to shape and craft simple, approachable, and straightforward language, hierarchy, and voice & tone for our digital experiences. In partnership with designers, product owners, and technologists, this position plays a critical lead role in shaping our end-to-end experiences with meaningful contributions to the foundational components of conversation design. This role supports our efforts to guide, inform and educate our clients to make the best choices for their future financial security, supporting our participants to and through their retirement.

TIAA's design office is redefining the future of retirement, building confidence and improving the lives of millions of Americans. Our mission is to foster a design-led culture and strengthen our craft capabilities, to unlock innovation through cohesive, end-to-end experi...