Job Description
About the Role
Think of this role as the mini-COO of ServiceNow's integration portfolio working hand-in-hand with the Sr. Director of Strategic Operations. This role owns integration business end-to-end — from shaping how acquired companies are integrated into ServiceNow, building playbooks and consistent practices to streamline future integrations, to identifying, owning and driving to resolution specific process areas critical to the outcome of integration, in addition to partnering with the team and leadership to drive the strategic priorities of the COO Office and being accountable for whether integration outcomes are actually achieved.
This is a business ownership role, not a program management role. The person in this seat makes decisions, drives clarity, and holds the portfolio accountable. They operate at the intersection of strategy and execution — setting direction with the IMO steerco, and ensuring the org...