Director, call center ops & customer solutions

Asurion is seeking a Director of Call Center Operations in Mexico. In this pivotal role, you will oversee daily performance to ensure exceptional customer service and drive sales outcomes. You will lead a team of over 500 agents and work closely with senior leadership to implement strategies that promote both operational efficiency and employee satisfaction.

The ideal candidate will possess extensive call center experience, demonstrating a strong ability to manage performance metrics and lead teams toward achieving company goals. Benefits include competitive pay, health coverage, and ongoing training opportunities. #J-18808-Ljbffr