Director, Client Support

Description We are looking for an experienced Director, Client Support to lead a multi-level customer support organization in Horsham, Pennsylvania. This role will shape the direction of the support function, strengthen leadership across the team, and ensure clients receive responsive, high-quality service. The ideal candidate brings a strong mix of strategic planning, operational discipline, and executive-level partnership to drive client satisfaction, retention, and long-term performance.

Responsibilities:
• Lead and develop customer support managers and their teams, fostering accountability, growth, and a high standard of client service across the organization.
• Set the direction for the client support function by establishing priorities, defining operating practices, and aligning team efforts with broader business goals.
• Work closely with senior and commercial leadership to advance departmental initiatives, support account strategies, and improve client outcome...