Location
China Grove
Job Type
Full time
Posted
July 02, 2026
Job Description
Job Overview
The Principal, Customer Experience, based in our China Grove Fulfillment Center serves as the primary liaison between luxury partners and the China Grove Customer Fulfillment Center. This role ensures strong operational alignment, prioritization, and visibility across fulfillment activities while safeguarding the luxury customer experience. Leveraging industrial engineering, analytics, and cross‑functional collaboration, this leader will partner with Macy’s, Bloomingdale’s and any future luxury stakeholders to drive performance insights and deliver sustainable improvements that support service excellence and growth.
What You Will Do