Director, Customer Experience

Join Cisco's Customer Experience (CX) team and be a part of an exciting transformation! We’re reshaping our CX Operating Model to deliver more personalized, proactive, and predictive interactions. As a key player in this journey, you will focus on value creation for customers across the whole portfolio of products, software, and services, helping them maximize the value of their Cisco technology investments and fostering deep trust and lasting relationships.

• Drive adoption, managing the CX services business and driving growth of our business.
• Take end‑to‑end ownership including revenue and P&L for your customer segment team.
• Serve as the executive contact for customers aligned to your team, supporting strategy development.
• Ensure delivery of the outcomes the customer expects from the Cisco Portfolio.
• Support CX teams to engage with executives and technical partners within the customer to enable software, se...