Director, Customer Insight & Experience, North America

Overview of the role
As Director of Customer Insight & Experience for North America, you will play a pivotal role in shaping how Sage understands and serves its customers. Acting as the voice of the customer at a regional level, you’ll lead the delivery of actionable insights that inform product direction, brand strategy, go-to-market plans and commercial growth.

You’ll partner closely with senior leaders across the business, translating complex data into clear, compelling recommendations that drive measurable outcomes. This is a highly visible leadership role with the opportunity to influence strategic decision-making and accelerate sustainable growth across one of Sage’s most important regions.

Overview of the team
You’ll work as part of Sage’s global Customer Insight & Experience (CI&E) community, collaborating with a well-established central hub based in London. Together, you’ll combine regional expertise with global capability to deliver customer, market an...