Director, Customer Success and Technical Solutions

Description

The Director, Customer Success and Technical Solutions plays a pivotal role in bridging technical expertise and customer-facing outcomes. This position focuses on empowering the sales team with compelling demonstrations and use case presentations while ensuring newly signed clients achieve their goals during implementation. Collaborating closely with key stakeholders across engineering, product, finance, and clinical leadership, this role ensures the SaaS platform evolves to meet customer needs and supports organizational growth.FLSA StatusExemptSalary Range$172,100 - $218,200Reports ToVice President, Customer Success and Technical SolutionsDirect ReportsNoneLocationLos Angeles, or remote with travelTravelUp to 60%, depending on locationWork TypeRegularScheduleFull TimeKey Responsibilities

Support the sales team in preparing and delivering demos, tailoring pitches to showcase platform strengths while demonstrating value through ROI-focused examples