Director, Customer Success NorthEast Region

About the Role

Impact you will make

The Director, Customer Success is responsible for managing assigned customers and supporting all aspects of customer management activities. This role is accountable for customer satisfaction and value realization as measured by gross and net revenue targets, contract renewal, and referrals for expansion opportunities. The Director, Customer Success will collaborate with colleagues from Customer Success, Sales, Support, Implementation, Product Management, Development, and Marketing, as appropriate, to serve the needs of customers.

What you will do

• Adopt and utilize resources provided to proactively monitor and manage customer outcomes and success, including:
• Gainsight
• Salesforce
• FinThrive Analytics
• Capture and track customer value metrics and targets to demonstrate achie...