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Director, Digital Channels, Client Lifecycle Management, Global Transaction Banking - Toronto, ON

Scotiabank · Toronto, Ontario, Canada

Location
Toronto
Job Type
Full-time
Posted
March 12, 2026

Job Description

What You’ll Do

:
  • Own and continuously improve end‑to‑end client journeys across all GTB cash management digital channels, ensuring scalability and global standardization.

  • Identify and remove pain points through journey mapping, client feedback, and analytics to drive satisfaction, retention, and adoption.

  • Establish a client‑centric operating rhythm incorporating regular feedback loops with clients and internal stakeholders.

  • Drive improvements in client experience metrics, including CSAT/NPS and execution of client migration plans.

  • Enable digital adoption through standardized KPIs, analytics, and a scalable communication and training framework.

  • Leverage analytics to uncover trends and insights that guide channel strategy and decision making.

  • Define and implement standardized KPIs and dashboards for consistent global performance measurement.

  • Provide actionable insights to leadership, P...

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