Director, Global Service Delivery & FinOps

Director, Global Service Delivery & FinOps Reporting to the Senior Vice President, Global Services & Regional Support, the Director will play a critical role in ensuring the reliable, cost‑effective, and consistent delivery of IT services across Saputo’s global operations. The role is accountable for global service delivery outcomes, IT service management (ITSM) governance, financial operations (FinOps), and license and asset cost optimization. Additionally, the Director will provide Level 2 support to North American sites to maintain a productive end‑user experience and continuity of operations.

Possibility to work remotely once per week.

Key Responsibilities

Own end‑to‑end global IT service delivery performance, including service desk, end‑user support, and operational IT services across all regions.

Establish and govern global service delivery models within the area of responsibility, including internal teams, managed services, and outsourced serv...