Director Of Call Center Operations & Strategy (Valle de Chalco Solidaridad)

Link-Worldwide is seeking a Call Center Manager in Valle de Chalco Solidaridad, Mexico. The role involves defining and executing strategic operations, ensuring high performance in quality and productivity, and leading a motivated team. The ideal candidate will have 3-5 years of account management experience, excellent communication skills in both Spanish and English, and a strategic approach towards operations. This position requires strong leadership, analytical skills, and collaboration with internal and external clients.

• Define and execute strategic operations to optimize call center performance.
• Lead and develop a motivated team to achieve quality and productivity targets.
• Collaborate with internal and external clients to align operational goals.

• 3-5 years of account management experience.
• Excellent communication skills in Spanish and English.
• Strong l...