Director of Casino Marketing

JOB RESPONSIBILITIES:

• Oversee Player’s Club, Platinum Services, Player Development & Promotions & Special Events staff and the gift shop.


• Responsible for providing the execution of service excellence.
• Acts as a role model and coaches while developing team members using a consistent, approachable demeanor and clearly articulating expectations.
• Ensures adherence to department & company procedures and compliance with Delaware Lottery Rules and Regulations, and other regulations as required.
• Development of all Managers, Executive Hosts, Supervisors and Representatives to meet the standards and expectations of company mandated service standards.
• In conjunction with the Vice President of Marketing, consistently updates and analyzes guest satisfaction surveys to identify ways to enhance the overall guest experience.
• Address and resolve all guest issues with tact and care in accordance with ...