Director of Customer Analytics at Xplore

Lead innovative analytics initiatives at Xplore Inc. as the Director of Customer Analytics. Drive data-driven decisions to enhance customer experience in a hybrid work model at our Markham office.
In this senior role, you will define Xplore's analytics vision while directly supporting the Customer Office. Your leadership will enable understanding of customer behavior, strengthen service performance, and facilitate data-driven strategy across departments. Build partnerships with Sales, Marketing, and Product teams to transform business objectives into actionable insights.
Key Responsibilities:
• Serve as senior analytics leader for customer functions
• Develop impactful analytics roadmaps aligned with business goals
• Build trusted relationships to ensure analytics effectiveness
• Enhance customer acquisition and retention strategies through insights
• Align definitions and KPIs across various business units
Requirements:
• Strong leadership and executive pres...