Location
San Diego
Job Type
Full-time
Posted
July 04, 2026
Job Description
Firestorm is looking to hire the Director of Customer Engagement who will lead the customer-facing arm of the Mission Success function. You will build and lead the Mission Success Manager (MSM) team. You will also own the 30/60/90 customer cadence across the account portfolio; and translate field-derived signal into closed-loop customer responses within the published Service Level Agreement (SLA). This is a founder-adjacent leadership role: you will set the customer-experience standard for a defense-tech company at Series B level, in front of operators who decide vendor credibility in the first 72 hours of fielding.
Your Key Responsibilities
- Lead the MSM team as it stands up, ensuring a growth path to additional MSMs as portfolio scales.
- Own the 30/60/90-day customer cadence across the account portfolio; ensure single-throat-per-account discipline.
- Translate Voice of Customer (VOC) sig...