Director of Customer Experience

Director of Customer Experience
Join to apply for theDirector of Customer Experiencerole atMNP Executive Search & Professional Recruitment .About Us
Localcoin, founded in 2017, is the largest Bitcoin ATM provider in Canada, with terminals across Canada and Australia. We aim to simplify the process of buying or selling digital currencies globally and bring digital currency to the mainstream financial market. Join our dynamic team and thrive in a startup environment that fosters innovation, transparency, and connectivity.Role Overview
As Director of Customer Experience, you will lead the development and execution of a comprehensive strategy that enhances every customer interaction—from ATMs and digital platforms to KYC processes. Your primary focus will be on identifying and addressing the root causes of customer pain points, driving cross‑functional improvements, and delivering seamless, high‑quality experience. In this role, you will own the end‑to‑end customer journey, partne...