Director of Guest Services

Job Title:

•        Director of Guest Services          Department: Guest Services Reports To:    Assistant General Manager   FLSA Status: Exempt SUMMARY Responsible for delivering world-class guest service by fostering an inclusive culture that reflects the organization’s core service principles across all events at Lumen Field, Lumen Field Event Center and WaMu Theater.


• Accountable for developing and executing strategic initiatives that consistently exceed expectations for service, safety and overall guest experience for all guests, promoters, sponsors, clients and vendors.
• ESSENTIAL DUTIES AND RESPONSIBILITIES  Contribute to the development and consistent implementation of a best-in-class guest service program that focuses on Raising the Game through a proactive service philosophy, empowerment of employees and maintaining organizational principles and ...