Job Description
Position Responsibilities:
Experience Strategy and Transformation:
Define and lead the transformation of Prestige & Supreme Centres into premium, hospitality-led environments that deliver compelling experiences for customers and distribution partnersEstablish a clear experience vision, service philosophy, and differentiated journeys that enhance engagement, strengthen trust, and support high-quality financial conversationsTranslate the vision into scalable experience standards and playbooks, ensuring consistency across centres while maintaining operational effectiveness and usabilityContinuously evolve the physical environment, service approach, and interaction design, drawing on relevant practices from hospitality, retail, and service-led industriesEngage and mobilise frontline teams, fostering a consistent service mindset and ownership in how guests are welcomed and supportedPrestige Experience:
Sh...