Location
Austin
Job Type
Full-time
Posted
June 20, 2026
Job Description
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The Director, Service Delivery is responsible for the day‑to‑day operational performance, service quality, and client outcomes for all live programs and services. This role owns service execution, SLA performance, issue management, and continuous improvement, ensuring operations are stable, compliant, and scalable. The Director of Service Delivery is the final authority on operational readiness, steady‑state ownership, and service sustainability.
The Director, Service Delivery is accountable for operational performance and service quality for live services, service level agreements, regulatory compliance outcomes, incident management, escalations and resolutions. They are responsible for acceptance of implementations into steady state, staffing, capacity and operational readiness. They will drive continuous improvement and operational optimization and client and stakeholder satisfaction for ongoing services.
**Use you...
The Director, Service Delivery is responsible for the day‑to‑day operational performance, service quality, and client outcomes for all live programs and services. This role owns service execution, SLA performance, issue management, and continuous improvement, ensuring operations are stable, compliant, and scalable. The Director of Service Delivery is the final authority on operational readiness, steady‑state ownership, and service sustainability.
The Director, Service Delivery is accountable for operational performance and service quality for live services, service level agreements, regulatory compliance outcomes, incident management, escalations and resolutions. They are responsible for acceptance of implementations into steady state, staffing, capacity and operational readiness. They will drive continuous improvement and operational optimization and client and stakeholder satisfaction for ongoing services.
**Use you...