Location
Remote
Job Type
Full-time
Posted
June 04, 2026
Job Description
Director, Zendesk (CCaaS) role at TELUS Digital
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Overview
Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award‑winning digital product consultancy, we design and deliver transformative customer experiences through cutting‑edge technology, agile thinking, and a people‑first culture.
Location – Hybrid or Remote within the US. Offices: Charlottesville, VA; Durham, NC; Columbus, OH; Boston, MA.
Strategic Priorities
- Build and scale a high‑performing CCaaS practice powered by Zendesk and Amazon Connect, achieving revenue and margin targets.
- Lead a native‑first Zendesk Contact Center strategy, supporting commercial activity and lighthouse wins.
- Establish thought leadership and market differentiation in Zendesk‑powered contact center transformation and AI‑enabled custo...