Location
Grand Rapids
Job Type
Full-time
Posted
June 26, 2026
Job Description
Make banking a Fifth Third better®We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION:
Under general supervision, the Dispute Intake Analyst provides outstanding customer service while capturing accurate customer account and transaction information.
The Dispute Intake Analyst plays a crucial role in delivering exceptional customer service while managing complex dispute scenarios . Under general supervision, the Analyst will service inbound phone calls from customers and bankers in a call center environment to assist customers needing to file a dispute or check on the status of a previously filed dispute. This may include specialized disputes, including denied claims, reassertions, repeat offenders, and Private Bank client customers. The Analyst actively listens to and questions customers, thinking critically to accurately initiate disputes, perfor...
GENERAL FUNCTION:
Under general supervision, the Dispute Intake Analyst provides outstanding customer service while capturing accurate customer account and transaction information.
The Dispute Intake Analyst plays a crucial role in delivering exceptional customer service while managing complex dispute scenarios . Under general supervision, the Analyst will service inbound phone calls from customers and bankers in a call center environment to assist customers needing to file a dispute or check on the status of a previously filed dispute. This may include specialized disputes, including denied claims, reassertions, repeat offenders, and Private Bank client customers. The Analyst actively listens to and questions customers, thinking critically to accurately initiate disputes, perfor...
Ready to Apply?
Submit your application for Dispute Intake Analyst - 11:45am - 8:15pm Monday-Friday at Fifth Third Bank, N.A.
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