Dispute Resolution Officer

Overview

We are seeking a Dispute Resolution Officer to join our Workers' Compensation team. This role will be responsible for representing Gallagher Bassett throughout the conciliation process, determining fair outcomes for disputed matters relating to workers compensation claims. You’ll meet with injured workers, conciliators, panel members and legal representatives throughout the dispute process, with a focus on determining fair outcomes for these disputes. How you'll make an impact Your responsibilities: Undertaking all tasks associated with reconsiderations of your portfolio of Disputed Decisions with relation to Worker’s Compensation claims, such as preparing for conciliation conferences by conducting pre-conciliation analyses Facilitating courteous and customer-focused engagement with various parties and their representatives to drive fair outcomes Engaging with the Workplace Injury Commission (WIC) with relation to disputed matters Representing the company ...