Job Description
When travel plans change, the way we respond matters. As a Disrupt Communication and Recovery Specialist, you’ll help shape the customer experience during some of the most challenging moments in their journey.
This 12‑month secondment offers a unique opportunity to build deep operational knowledge, strengthen your communication expertise, and work at the heart of the airline during critical moments.
You’ll play a crucial role in supporting our customers and protecting the integrity of our operation. You’ll be the calm voice behind our communications during delays, cancellations and large‑scale operational events, ensuring customers have the right information, at the right time, delivered with empathy and clarity.
This role is ideal for someone who thrives in fast‑paced, unpredictable environments, can make confident decisions under pressure, and is motivated by delivering exceptional customer care in challenging moments.
Key Responsibilities
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