Distribution Retentions Specialist

Protect customer relationships. Reduce lapses. Strengthen long‑term value.

We’re looking for a Distribution Retentions Specialist to play a key role in protecting policy retention and supporting sustainable revenue across our intermediary channel. You’ll engage directly with customers at risk of cancellation, helping them make informed decisions — especially those in vulnerable circumstances — while ensuring fair, compliant and customer‑focused outcomes.

Your work will directly influence customer confidence, lapse reduction, and the overall quality of our distribution journey.

What you’ll do

• Retention case management - Resolve at‑risk customer cases with clear, accurate, outcome‑focused guidance.
• End‑to‑end resolution - Own each case through to completion, reducing preventable lapses.
• Vulnerable customer support