Dodge Service Writer

Hendrick Dodge Ram FIAT


Location: 81 MacKenan Drive, Cary, North Carolina 27511


Summary: Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed.


Supervisory Responsibilities: This job has no direct supervisory responsibilities.


Essential Duties and Responsibilities include the following:
+ Works with customer and technician to identify required maintenance.
+ Advises customers on necessary and recommended services.
+ Offers additional services and repairs to customers.
+ Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
+ Estimates cost of mechanical, electrical, or other repairs.
+ Enters itemized estimate on service order and explains estimate to customer.
+ Schedules appointments with customer.
+ Meets dealership’s standards for repair and order ...