Dutch Customer Service Representative - Google Ads (Barcelona)

Responsibilities

• Provide frontline service to customers and route their calls to the appropriate department
• Provide a friendly and efficient service in answering customer queries
• Ensure agreed KPIs are met
• Perform duties in a compliant manner in accordance with policies and procedures
• Develop and maintain a working knowledge of our products

Requirements

• Native level of Dutch
• Ability to speak and write English fluently
• Minimum of 2 years customer services experience, preferably in a similar industry
• Excellent customer focus and the ability to work to tight deadlines
• Excellent time management & telephone etiquette
• Highly professional written and verbal communication skills
• Proactive - can work with minimal supervision

Benefits

• Full-time position, from Monday to Friday, from 9.00 to 18.00
• Salaries 20.555,97€ gross/ye...