Dutch-Speaking Tech Ecosystem Customer Support Spain (Madrid)

Dutch-Speaking Tech Ecosystem Customer Support | Spain

We are recruiting on behalf of a leading international BPO/customer experience company based in Spain. You will join a multilingual team delivering high-quality support in Dutch.

RESPONSIBILITIES

• Handle customer inquiries via phone, chat, and/or email in Dutch
• Provide accurate, professional, and empathetic support
• Follow client guidelines and quality standards
• Escalate complex issues appropriately
• Maintain accurate records in CRM systems

REQUIREMENTS

• Fluent in Dutch — native or C1/C2 level (mandatory)
• EU citizenship, valid EU work permit, or refugee protection status
• Strong communication and interpersonal skills
• Availability for rotating shifts (Mon–Fri + occasional weekends)
• Previous customer service experience is an advantage

WHAT WE OFFER

• Competitive monthly salary + ...