Duty Manager

Duties

• Supervise, train, and motivate employees; manage staff schedules; and monitor performance to ensure productivity.
• Oversee daily operations to ensure efficiency, from front‑of‑house to events and facilities.
• Address guest complaints, resolve issues, and ensure high standards of customer service are maintained at all times.
• Ensure all staff and customers adhere to health, safety, and legal requirements and emergency procedures.
• Act as a liaison between different departments and management, maintaining clear communication and coordinating tasks.
• Handle unexpected issues and incidents promptly and effectively, often in a fast‑paced environment.
• Maintain logs of incidents and other required documentation for management review.

Requirements

• Grade 12
• Diploma or equivalent in Tourism or Hospitality Management.
• Minimum of 3 years of relevant experience in ...