Location
kuala lumpur
Job Type
Full-time
Posted
June 23, 2026
Job Description
The Duty Manager will be responsible for overseeing daily operations, ensuring exceptional customer service, and maintaining a safe and efficient work environment. The role involves managing and supervising a team of employees, handling customer inquiries and concerns, and collaborating with other departments to ensure the smooth functioning of the hotel operations.
Key Responsibilities
Front Office Operations
- Supervise, direct, and motivate the Front Office team to maintain high performance and up-to-date knowledge of hotel products and services.
- Proficient in check-in, check-out and understands overall billing procedures.
- Understands booking & cancellation policies.
- Able to handle guests complains & provide service recovery.
- Accurate understanding of the night audit procedure regarding with hotel PMS system.
- Communicate effectively with colleagues to ensure consistent awareness of hotel promo, o...