Location
Remote
Job Type
Full-time
Posted
June 28, 2026
Job Description
Shift Operations
- Supervise all operational departments during shift.
- Conduct operational briefings daily (AM & PM).
- Ensure all guest requests are fulfilled promptly.
- Monitor staff presentation and grooming.
- Handle shift handovers effectively. Record daily handover.
Guest Relations
- Manage guest complaints and recovery thereof.
- Assist all Guests arrivals, check-ins and departures.
- Ensure personalized service delivery.
- Conduct guest follow-ups on all requests.
Emergency & Security Management
- Handle emergencies & incidents. Report if any.
- Coordinate evacuation procedures if required.
- Monitor hotel security standards. Monthly report.
- Ensure compliance of Health & Safety protocols.
Operational Coordination
- Liaise with all Depts. Daily on requirements & assist.
- Ensure ...