Location
singapore
Job Type
Full-time
Posted
June 25, 2026
Job Description
Job Responsibilities:
- Responsible for the operations of Front Office functions i.e. Reception, Concierge, Communications & Club Lounge
- Handles all guest complaints/feedback in a professional manner
- Follow up on guest complaints efficiently and take corrective action
- Provides on-site support to guests' needs and queries
- Report in the Occurrence log with all relevant information for Management to review
- Updates guests’ preferences and history diligently for reference and follow-ups
- Oversee and supervises guest arrivals and departures with the front office team
- Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
- To welcome VIPs in the absence of Senior Management when required
- Ensures all reception and cashiering procedures are performed in accordance with established standards and procedures of the hotel
- Attends daily in...
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