E-Commerce CS Lead

Brief Summary

This is a contract on-site role for a CS Lead at Bisa Tumbuh in BSD Tangerang. This role is essential in leading the customer service function across our clients’ stores on major e-commerce platforms, ensuring excellent response quality, effective complaint handling, and smooth coordination with internal teams to maintain customer satisfaction and store performance.

Job Descriptions

The CS Lead will be responsible for:

1. Leading and supervising the customer service team in handling day-to-day marketplace inquiries and complaints.
2. Ensuring fast, accurate, and professional responses to customers across platforms, including TikTok, Shopee, Lazada, Blibli, Tokopedia, etc.
3. Monitoring CS team performance and maintaining service quality standards.
4. Handling escalated customer issues and ensuring proper resolution.
5. Coordinating closely with S...