Job Description
Job Description:
Key Skills Required To be successful in this position you will possess many of the following attributes:
• Extensive experience in service delivery or account management within enterprise accounts
• Strong commercial acumen and negotiation experience
• Strong understanding and execution of the ITIL concepts and foundations
• Familiarity with technology, including databases or ERP applications, is an advantage
• Proven experience in business relationship management and delivery management
• Excellent verbal and written communications skills
• Strong networking abilities and relationship management up to C-Level
• Demonstrated ability to manage difficult situations, staff and clients
• Ability to work within a team environment, providing leadership and guidance • Ability to act as the escalation point for the client and the team
• Attention to detail and a constant quality focus
• Self-motivated, wi...