ECE & MEA Customer Support Service Line Manager

At HP, we believe technology should make life better for everyone, everywhere. As a global leader in personal computing, printing, and solutions, HP operates in over 170 countries, combining innovation, sustainability, and customer centricity to deliver meaningful impact at scale. Our success is built on empowered people, strong values, and a relentless focus on customer experience.

The Customer Support Field & Channel organization plays a critical role in delivering HP’s customer promise. We operate at the intersection of field service providers, channel partners, supply chain, and commercial teams, ensuring contractual commitments and service levels are met in complex and diverse market environments.

Within this organization, the ECE & MEA regions stand out for their diversity, operational challenges, and strategic importance—requiring strong governance, stakeholder alignment, and data‑driven Service Level Management.

The Service Level Manager (SLM) is a...