Ecommerce Customer Support

Are you passionate about delivering exceptional customer experiences in e‑commerce? We are looking for a dynamic Ecommerce Customer Support Executive to manage customer service operations across our premium D2C brands and marketplaces.

• Handle customer queries via email, chat, phone, WhatsApp, and ticketing systems.
• Support order management, cancellations, delivery tracking, and escalations.
• Coordinate with logistics, warehouse, and marketplace teams.
• Manage returns, exchanges, and refund processing within SLA timelines.
• Monitor KPIs including FRT, RT, CSAT, and delivery SLAs.
• Handle marketplace customer cases and disputes.
• Support abandoned cart recovery initiatives on Shopify.
• Manage customer support for platforms such as Judith Leiber, Amazon, Noon, Namshi, and Trendyol.

• Fluent in Arabic and English (Mandatory).
• Ecommer...