Editorial Support Services Engineer

KEY RESPONSIBILITIES

1. Editorial Application Maintenance, Installation, and Modification

• Monitors and performs routine checks on editorial applications such as CMS platforms, layout software, and content tools.
• Troubleshoots errors and user issues to enhance a smooth editorial workflow.
• Installs and updates editorial applications and modules as requested.
• Applies approved modifications and supports configuration changes to improve user efficiency.
• Ensures timely setup and documents all installations for internal records.

2. User Support and IT Ticketing

• Provides real-time support to editorial system users, addressing issues submitted through the IT Ticketing System.
• Ensures all assigned tickets are updated and resolved efficiently, prioritizing issues based on urgency and impact.
• Gather user feedback to help improve support quality and editorial satisfaction.