#EG Service Delivery Executive (Infra- EUC Centric)

The Service Delivery Executive is responsible for managing day to day operational support. Identifies a client’s needs and oversees the delivery of the services.

Customer focused – Manage customer expectations and build strong partnership:

• Act as a single point of contact for all support related queries and issues.
• Build executive-level relationships with clients to ensure long term success and act as an escalation point for complex customer issue.
• Be passionate about customer satisfaction and continuous service delivery improvements.
• Work with customers to ensure they are leveraging services effectively and finding value in our services
• Assessing customer feedback and improving procedures accordingly to ensure that great customer service is always provided

Communication and Stakeholder engagement

• Possess strong interpersonal skil...