On-call position with a fixed stipend for availability and support.
Key Responsibilities:
Keep the emergency phone active and respond all calls and messages received.
Answer calls in clear, professional English
Assess situations, troubleshoot, and resolve or escalate appropriately.
Handle urgent situations including:Airport transfers (delays, missed students, arrivals/departures, cancellations and rebookings)Student housing or host family concernsLost or missing documentsLockouts or urgent accommodation issuesHealth-related incidents (hospital visits, mental health concerns)
Distinguish between emergencies and non-emergencies, reassuring students and scheduling follow-up with EF staff during business hours when appropriate.
Liaise with transfer companies, host families, EF staff, and sales off...
Ready to Apply?
Submit your application for Emergency Phone Support at EF Education First