Emirati Graduate Program | Customer Service Specialist | (UAE National)

About the Role

Ferrero is excited to offer an incredible opportunity for recent graduates in the UAE to kickstart their careers as a Customer Service Specialist based in the vibrant city of Dubai. This role is part of Ferrero's commitment to support and nurture young talent through a structured two-year rotational program. As a Customer Service Specialist, you will embark on a dynamic journey through our Supply Chain department. This two-year rotational program includes one year in Customer Service, and the final year in Logistics to gain hands‑on experience in their respective operations.

Main Responsibilities

In the first year, the role will focus on Customer Service within Supply Chain, providing hands‑on exposure to managing shipments, coordinating with key accounts across Dubai and the Northern Emirates, and ensuring smooth and timely order processing. This phase will build strong fundamentals in customer relationship management, Service Level Agreem...