Employee Services Specialist

Reporting to the AVP, the Employee Services Specialist will play a key role in resolving a high volume of day-to-day employee inquiries and requests while ensuring accurate documentation and resolution. This role requires strong case management skills, self-direction, team collaboration, the ability to identify and elevate complex or time-sensitive inquiries, and a high focus on delivering a valued-added and impactful employee experience. This role is an in-office role Monday to Thursday, with Friday being virtual.

What You’ll Do

• Support a high volume of day-to-day employee inquiries (via case management, phone and email), while maintaining a strong knowledge of Workday business processes, HR programs, policies and offerings across the enterprise.
• Ensure accurate documentation of inquiries, categorization and action based on urgency to drive through to case resolution while leveraging effective case management practices, while engaging partner te...