End-point Support Technician at Black Duck

Elevate your IT career as an End-point Support Technician with Black Duck Software, Inc. Ensure optimal technology support across the organization with excellence.
As part of the IT support team at Black Duck, you will provide unparalleled technical assistance to a global workforce. Your role involves managing technical support tickets, documenting processes meticulously, and onboarding new employees effectively. Maintain hardware asset efficiency through meticulous lifecycle management and manage logistics for software and hardware procurement.
Key Responsibilities:
• Provide exceptional IT support managing tickets efficiently
• Detail troubleshooting processes and communicate solutions effectively
• Support new employees by granting accesses and training
• Maintain hardware inventories using asset management systems
• Suggest improvements for IT operational processes and efficiency
Requirements:
• 2–5 years experience in IT support
• Required knowledge o...